How to Send an Online Condolence
Step #1 - Navigate to Condolences & Tributes then Condolences.
Step #2 - From the top of the page, click the gray bar called "click here to leave a condolence".
Step #3 - Enter a name. This will be the name of the person who is leaving the condolence message.
Step #4 - Enter an email address. This will be the email address of the person who is leaving the condolence message.
Step #5 - Enter a condolence message.
Step #6 - If you wish to check for spelling errors, select the Spellcheck link. Replace any mis-spelled words then select Done.
Step #7 - Place a check mark inside the box if you wish to make the condolence message private (optional).
Step #8 - Select the Post Condolence button.
Step #9 - There is the option to provide feedback about this service. Either enter a comment and select Submit Comment, or select No Thanks.
Step #10 - Once the condolence has been submitted, the online visitor will be taken to the Condolences page. At this point they can make the condolence private (if set it to be a public message), modify the condolence, or remove it completely.
Step #11 - Only the public condolences will be displayed within the Book of Memories. Private condolences will not be shown.
Once a condolence has been sent, only the public condolences will be displayed within the Book of Memories™. Private condolences will not be shown. Families can view all of the private condolences either by using the Family Login feature or having their email set up within the Condolence Email List. Both can be done within the client editor.
Condolence Email List - This is a list of recipients in which all of the condolences will be sent to (family and/or friends).
Note: The condolences will be sent to all email addresses, within the Condolence Email List, at 4am and 4pm (EST) only. All condolences are filtered for keywords that are not appropriate.